Jakob Nielsen’s Alertbox – 10 Best Intranets of 2011

Employees are the ultimate knowledge resource, and many winning intranets provided features to transform user behavior into manageable knowledge. As noted above, companies took advantage of usage frequencies to create a simple rating system for intranet pages. Another interesting idea is Heineken’s search results pages, which list employees who’ve conducted similar searches — and thus might be working on similar problems. If implemented on Google, such a feature would spark a privacy outcry; within the enterprise, it’s just one more way to help employees share knowledge.

Although more in the area of general social features than knowledge management, several winning sites offered features that let employees create and share video content. This builds on the trend we’ve noticed for several years toward increased use of video on intranets.

via Jakob Nielsen’s Alertbox – 10 Best Intranets of 2011. Interestingly enough social networking features work really well for intranets, not so surprisingly what makes an effective website is slightly different from what makes a good intranet.