22 Jun

NYTimes.com – Capital One’s Response to Outrage Over ING Direct Purchase

We here at Bucks wondered if this outpouring of emotion gave the folks at Capital One pause, so we asked them some questions that seem to be on customers’ minds. The bank declined to provide “yes or no” answers to queries about specific changes, saying it was too soon to do so. But the spokeswoman Tatiana Stead did offer the following responses via e-mail.

To us, it looks like they’re at least leaving open the option of adding fees and minimum balances and subsuming the ING Direct brand altogether. Do you feel reassured by the responses below?

via NYTimes.com – Capital One’s Response to Outrage Over ING Direct Purchase. Not much here to read, but it interests me. Capital One dances around answering any real questions beyond acknowledging that ING Direct generates strong feelings from customers.