30 Apr

Users’ Pagination Preferences and ‘View All’

When providing a choice of display options, the computer should almost always respect the user’s stated preference and employ it as the default the next time around. I am amazed at how many sites and applications don’t do this and instead force users to repeat their choices again and again.

In short do pagination but if you offer different options remember what the user selected and use it throughout the site.

16 Feb

Frankie Roberto – Responsive Text

Some websites now contain ‘responsive images’. These scale (or crop) depending upon your screen’s viewing area, so the image sizes remain appropriate whether you’re looking at the website on a mobile phone, or on a huge flat screen monitor.

This is an example of responsive text.

The amount of textual detail scales relative to your screen size.

The effect is achieved using simple HTML class names and CSS media queries which show or hide the content depending upon the current screen width.

via Frankie Roberto – Responsive Text. In agreement, nifty idea, but defiantly unsure of the practical application.

06 Feb

Tinycon – Favicon Alerts

Tinycon allows the addition of alert bubbles and changing the favicon image. Tinycon gracefully falls back to a number in title approach for browers that don’t support canvas or dynamic favicons.

Alerts in the favicon allow users to pin a tab and easily see if their attention is needed.

via GitHub – Tinycon. Pretty sure I could count the times I actually looked at a favicon alert on one hand, that being said nice work.

24 Jan

inessential.com – Fantastical and language detection

I like this. The best Mac developers have been famous for taking the extra steps. Most people won’t need this — but those who do it will delight.

via inessential.com – Fantastical and language detection. That is practically the definition of great software, causing your users delight in the everyday workings.

16 Jan

O’Reilly Radar – The President’s challenge

All I can think is: we gave you the Internet. We gave you the Web. We gave you MP3 and MP4. We gave you e-commerce, micropayments, PayPal, Netflix, iTunes, Amazon, the iPad, the iPhone, the laptop, 3G, wifi–hell, you can even get online while you’re on an AIRPLANE. What the hell more do you want from us?

Take the truck, the boat, the helicopter, that we’ve sent you. Don’t wait for the time machine, because we’re never going to invent something that returns you to 1965 when copying was hard and you could treat the customer’s convenience with contempt.

via O’Reilly Radar – The President’s challenge. Cory Doctorow has a wonderful saying “Copying is never going to get harder than it is now.” The idea that we’ll be able to go back in time and make it harder for people to get digital information/media/anything is just wrong. Businesses (hello entertainment industry) seems to ignore that fact time and time again. Businesses can either accept that getting media via the internet is getting easier and easier and try to make it simpler for consumers to get it legally or they will fail.

01 Jan

Subtraction.com – Subscribing to The New York Times

The total customer experience here is haphazard at best, and, at worst — I hate to say this because I am still friendly with many people at the company, but in truth there’s no way around it — it’s insulting. It shows a certain amount of disrespect to customers for a company to choose not to present a full accounting of available offers, displayed plainly and in an easy-to-compare chart, so that anyone can fully understand all of the options and decide quickly.

Why would it be so hard to be as explicit that? I ask that rhetorically, but from my experience as an employee I remember exactly why: The Times as a business remains both in thrall of and a prisoner of its old print mathematics, wherein pricing for delivery of the physical newspaper was complicated and subject to frequent and fleeting special promotions. By design, print subscribers were never sure if they were getting the best deal on their subscriptions, and that mentality has transferred over to its digital business. The result is sadly hostile to those looking to subscribe digitally, and gives the unmistakable impression that the company is gaming its customers.

Just for comparison, here’s how some other digital businesses price their products: Netflix is US$8 a month. Spotify is between US$5 and US$10 per month. Evernote is US$5 per month or US$45 per year. Birchbox is US$10 per month. Hulu Plus is US$8 per month. Flickr is US$25 per year. MLB.tv is US$25 per year. And so on. There is really no good reason that pricing for The New York Times couldn’t be as simple as that.

via Subtraction.com – Subscribing to The New York Times. Media companies respect their customers or maybe not.

16 Dec

The Year of C.E.O. Failures Explained – NYTimes.com

Last spring, I taught a class at the Columbia Business School called “What Makes a Hit a Hit—and a Flop a Flop.” I focused on consumer-tech success stories and disasters.

I distinctly remember the day I focused on products that were rushed to market when they were full of bugs — and the company knew it (can you say “BlackBerry Storm?”). I sagely told my class full of twentysomethings that I was proud to talk to them now, when they were young and impressionable — that I hoped I could instill some sense of Doing What’s Right before they became corrupted by the corporate world.

But it was too late.

To my astonishment, hands shot up all over the room. These budding chief executives wound up telling me, politely, that I was wrong. That there’s a solid business case for shipping half-finished software. “You get the revenue flowing,” one young lady told me. “You don’t want to let your investors down, right? You can always fix the software later.”

You can always fix the software later. Wow.

That’s right. Use your customers as beta testers. Don’t worry about burning them. Don’t worry about souring them on your company name forever. There will always be more customers where those came from, right?

That “ignore the customer” approach hasn’t worked out so well for Hewlett-Packard, Netflix and Cisco. All three suffered enormous public black eyes. All three looked like they had no idea what they were doing.

Maybe all of those M.B.A.’s pouring into the workplace know something we don’t. Maybe there’s actually a shrewd master plan that the common folk can’t even fathom.

But maybe, too, there’s a solid business case to be made for factoring public reaction and the customer’s interest into big business decisions. And maybe, just maybe, that idea will become other C.E.O.s’ 2011 New Year’s resolution.

via NYTimes.com – The Year of C.E.O. Failures Explained. I’m not certain if business school teach that only thing matters is the profit you can make or if it is the result of something else. However, business schools seem to create an environment that rewards not making happy customers, not doing the ethical thing, not doing the thing that protects the environment down the road. One of the ways in which Apple succeeds is by releasing products when they are fully finished and not half-baked.

12 Dec

Adblock Plus – Allowing acceptable ads in Adblock Plus

Starting with Adblock Plus 2.0 you can allow some of the advertising that is considered not annoying. By doing this you support websites that rely on advertising but choose to do it in a non-intrusive way. And you give these websites an advantage over their competition which encourages other websites to use non-intrusive advertising as well. In the long term the web will become a better place for everybody, not only Adblock Plus users. Without this feature we run the danger that increasing Adblock Plus usage will make small websites unsustainable.

via Adblock Plus – Allowing acceptable ads in Adblock Plus. I’m all onboard with this, in fact I’ve even written my own Adblock Plus filters to enable ads that are both interesting and un-intrusive.

23 Oct

Marco.org – What’s Next for Apple

It’s painful for me to see the sad state of consumer electronics. People are so shamelessly ripped off by low-rent retailers to get such low-quality products.

One of the reasons people get so emotionally attached to Apple is that the entire experience, from walking into the store and buying something to using it at home, is so starkly different that there’s a strong feeling that Apple is saving us from the Best Buys of the world.

via Marco.org – What’s Next for Apple. Too true.