Tag: customer service
The Year of C.E.O. Failures Explained – NYTimes.com
However, business schools seem to create an environment that rewards not making happy customers, not doing the ethical thing, not doing the thing that protects the environment down the road.
ZDNet – AVOS’ Delicious Disaster: Lessons from a Complete Failure
The second (maybe even third) great migration from Delicious is in effect only this time since exporting is broken, people are even more upset.
Online Video News – Netflix’s DVD business: Does Qwikster have a future?
How long until Qwikster becomes just another forgotten piece of internet real estate?
Seth’s Blog – How should you treat your best customers?
I love the thought of flipping the idea of what a best customer means.
Seth’s Blog – Sadly stuck with the status quo
Easily the best way to improve customer facing aspects of a company is for top executives to have go through all of what you expect your customers to do.
Dustin Curtis – The Clear War by Kevin Mattice
The designer is the final person who should be there fighting for clarity on behalf of the customer.