Tag: customer service
However, business schools seem to create an environment that rewards not making happy customers, not doing the ethical thing, not doing the thing that protects the environment down the road.
The second (maybe even third) great migration from Delicious is in effect only this time since exporting is broken, people are even more upset.
How long until Qwikster becomes just another forgotten piece of internet real estate?
I love the thought of flipping the idea of what a best customer means.
Easily the best way to improve customer facing aspects of a company is for top executives to have go through all of what you expect your customers to do.
The designer is the final person who should be there fighting for clarity on behalf of the customer.